|
|
|
|
Kathy had some pretty major issues when her computer got infected with a computer virus and things only went downhill from there. When she called things were almost completely out of control. Through a lengthy phone call I got her back up and working with her computer. Along the way I did my best to educate Kathy on how to prevent this from happening to her again in the future.
DEAR GINA TODAY I HAD A VERY SERIOUS PROBLEM WITH NOT ONLY MY ON-LINE SERVICE BUT, ALSO MY WINDOWS95. I HAD A HAPPY99 VIRUS, DELETED THE WRONG FILES, LOST MY WINDOWS 95 AND COULD NOT GET ON LINE. AND TO MAKE THINGS WORSE THE FRIEND I HAD HELPING ME, REINSTALLED MY WINDOWS 95 IMPROPERLY. MY CASE NUMBER WAS 1056075. I SPOKE TO DARCY. HE WAS THE NICEST AND MOST HELPFUL PERSON (CUSTOMER SERVICE PERSON FROM ANYWHERE). HE FIXED MY PROBLEM, WHICH WASN'T THAT SIMPLE. HE FIXED MY COMPUTER PROBLEMS THAT WERE NOT COMCAST PROBLEMS. I DON'T KNOW MY COMPUTER WELL AND I'M SURE IT WAS OBVIOUS TO DARCY. I FELT LIKE AN IDIOT TRYING TO EXPLAIN WHATS WRONG, ALL THE WRONG WAY. DARCY WAS VERY POLITE, PATIENT AND DIDN'T AT ALL MAKE ME FEEL STUPID. IF YOU HAVE AN EMPLOYEE OF THE DAY. DARCY SHOULD GET IT!!!!! THANK YOU SO MUCH FOR HAVING SUCH A GREAT EMPLOYEE, HE SAVED MY DAY. KATHY ORLIKOWSKI 9/23/99 5:22 AM
|
Send mail to darcy1234@hotmail.com with questions or comments about this web site. Last modified: February 12, 2007 |
